Aberdeen Terms & Conditions

The use of Aberdeen’s website, and the sale and support of Aberdeen products and services are subject to the Terms and Conditions described on this page.

Payment Due

Payment for the products listed on the enclosed packing list is to be made in accordance with the payment terms you have established with Aberdeen (Aberdeen). Those terms will default to Prepaid upon placement of the order, unless other payment terms have been established. You agree to pay as specified on the invoice. Past due invoices are subject to a late charge of 1.5% per month.

Software Licenses

Software programs, including those that are pre-loaded onto Aberdeen Systems are licensed to you under the manufacturer's, supplier's, and/or publisher's terms and conditions provided with the respective packages included in the shipment.

Telephone Assistance

Should there be a problem with a product you purchased from Aberdeen, please first refer to the user's reference manual for assistance, and review information available on the Aberdeen Support Site, http://support.aberdeeninc.com. There is never a charge for technical support within our normal hours of business. Except as otherwise stated herein, if you are unable to resolve a problem with an Aberdeen product, contact us toll free from within the USA at 1-800-552-6868, or at 562-903-1500 for telephone assistance between the hours of 7:00am to 5:00 pm Pacific time, Monday through Friday.

The manufacturer, supplier or publisher of any products other than integrated complete computer systems with the Aberdeen brand logo is responsible for providing any service or support for those products.

Returning Products to Aberdeen

When an item is being returned for repair, credit or refund, a Return Merchandise Authorization (RMA) number must first be obtained by contacting Aberdeen. Aberdeen RMA numbers are valid for 30 days after the day of issuance. The RMA number(s) must be prominently displayed on the shipping label of any box containing returned goods. Please do not mark directly on the box itself. Any product returned without an RMA number, incomplete and/or not in resalable condition, or with an RMA number over 30 days old, may be refused. You will be notified before this action is taken.

Returned goods must be shipped freight prepaid in their original boxes and packing material. A copy of your packing list must accompany all returned Products. Returned goods are to be shipped freight prepaid, fully insured by you. Products we return to you under the first year of the Warranty will be shipped freight prepaid by us to any location within the 48 contiguous United States via FedEx Ground or other carrier or service level at our discretion. You must pay shipping costs for the service level of your choice by the carrier of your choice for product we return to you at any location outside of the 48 contiguous United States. Aberdeen reserves the right to charge for shipping, handling and labor if the Product received for repair is found to be non-defective.

Money Back Guarantee

If for any reason you are not satisfied with the Product you purchased from Aberdeen, you may return it to Aberdeen and obtain a credit or refund excluding shipping and handling charges and any restocking fee as appropriate. To qualify, you must return the Product, and any accompanying reference manual, media or other associated documentation so that it arrives at Aberdeen within a period of 35 calendar days from the original shipment date to you. Opened software does not qualify for a money back guarantee. Monitors are not refundable except when purchased and returned as part of an Aberdeen System. Aberdeen reserves the right to charge a 20% restocking fee on returns.

Rackmount Warranty

All Aberdeen fully configured rackmount servers and storage devices are warranted to be free of defects in materials for an industry leading period of (5) years from the original date of shipment, and free of workmanship defects for the lifetime of the product.

While advance shipment of replacement components is not guaranteed at any time, Aberdeen will endeavor to advance ship the required replacement component(s) to you whenever possible, particularly within the first thirty(30) days after the original shipment. During the full period of the warranty, components or an entire server may be returned to Aberdeen for repair and return to you. We reserve the right to employ refurbished and/or recertified components in the performance of our warranty.

The procedure to initiate a warranty event is to contact Aberdeen Technical Support, toll free at 800-552-6868 Option 2 from 7:00am to 5:00pm Pacific time, Monday through Friday. A Call Ticket will be opened for reference. You may also initiate your own call ticket by submtiting a support request at https://www.aberdeeninc.com/support-request. The ensuing conversation and troubleshooting will determine the required action to restore the device to operability as quickly as possible. The chosen action will be initiated immediately.

All warranty events are handled directly by Aberdeen, to include, but not limited to, all technical support, all repair part shipments and all factory repairs.

There is no onsite service component of the warranty; however, it is available as a warranty upgrade. There are several onsite program options available ranging from 4 hour onsite, 24 hours per day, 7 days per week, to next business day response. There is also an option to extend your telephone technical support to 24x7. Your Aberdeen Account Executive can quote rates for all extended support options.

This warranty does not cover any abuse, misuse or modification of our products. We reserve the right to repair or replace the defective product under warranty as we see appropriate. We do not warrant uninterrupted or error-free operation of a product. We do not warrant that any product that you acquire will meet your individual requirements.

Limited Warranty

All other Aberdeen systems are warranted to be free of defects in materials for a period of one year from date of shipment or the lifetime of the product to be free of workmanship defects. All Components purchased from Aberdeen which are not sold as part of an Aberdeen system are warranted to be free of defects in materials and workmanship for a period of one year from date of shipment. Components may have additional warranties by their publisher or manufacturer in replacement, or in addition to this warranty.

This warranty does not cover any abuse, misuse or modification of Products. We reserve the right to repair or replace the defective Product under warranty in the manner we deem appropriate. We reserve the right to employ refurbished and recertified components in the performance of our warranty. We do not warrant uninterrupted or error-free operation of a Product. We do not warrant that any product you acquire will meet your individual requirements.

Billable Repair Warranty

All repairs performed by Aberdeen at its facility on a billable basis outside the scope of a system warranty are warranted for a period of 90 days from the date of the repair. If such repair is performed on a system having a remaining Aberdeen warranty in excess of 90 days, the overall system warranty is not affected.

Overall Warranty Disclaimer


Trade Agreements Act (TAA) Compliance

Aberdeen declares that all of its workstations, computers, servers and storage products are fully compliant with the Trade Agreements Act (19 U.S.C. & 2501-2581). All Aberdeen products are manufactured at our headquarters facility in Santa Fe Springs, California, USA.

Title to Products

Title is transferred to you when product is shipped Free On Board (FOB) shipping point (Origin). However, we reserve a purchase money security interest in the product until we receive the amounts due. You agree to allow us to sign an appropriate document on your behalf to permit us to protect our purchase money security interest.

Limitation of Liability

Under no circumstances are we liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your records or data; or (3) economic consequential damages (including lost profits or savings) or incidental damages even if we are informed of their possibility.

Trademark Acknowledgement

Celeron, Celeron Inside, Centrino, Centrino Logo, Core Inside, Intel, Intel Logo, Intel Core, Intel Inside, Intel Inside Logo, Intel Viiv, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

All product names, registered trademarks, and trademarks are the property of their respective owners.


All of your rights, all of our obligations and all licenses (except as specifically granted) are valid only in the US and its territories. Neither of us will bring legal action more than one year after the cause of the action arose. The laws of the State of California in the United States of America shall govern this Agreement.

You should retain a copy of your packing list, invoice and shipping label for telephone assistance, money back guarantee and limited warranty purposes.

Questions, Feedback, or Support

Our Technical Support staff is standing by to help you troubleshoot issues, answer technical questions, locate product manuals, request an RMA, set up an on-site service visit, and much more.