The manufacturer, supplier or publisher of any products other than integrated complete computer Systems with the Aberdeen brand logo is responsible for providing any service or support with these products.

RETURNING PRODUCTS TO ABERDEEN
When an item is being returned for repair, credit or refund, a Return Merchandise Authorization (RMA) number has to be obtained by contacting Aberdeen. Aberdeen RMA numbers are valid for 30 days after the day of issuance. The RMA number(s) must be prominently displayed only on the shipping label of boxes containing returned goods. Do not mark the boxes themselves. Any product returned without an RMA number, incomplete and/or not in resalable condition, or with an RMA number over 30 days old, may be refused. 

Returned goods must be shipped freight prepaid in their original boxes and packing material. A copy of your packing list/invoice must accompany all returned Products. Returned goods should be freight insured by you. Product returned to you under Warranty is shipped freight-prepaid to any location within the 48 contiguous United States via FedEx Ground or other carrier or service level at our discretion. You must pay shipping costs for the service level of your choice by the carrier of your choice for product returned to any location outside of the 48 contiguous United States. Aberdeen reserves the right to charge for shipping, handling and labor if the Product received for repair is non-defective.

MONEY BACK GUARANTEE
If for any reason you are not satisfied with the Product you purchased from Aberdeen, you may return it to us and obtain a credit or refund excluding shipping and handling charges and any restocking-fees as appropriate. To qualify, you must return the Product, and any accompanying reference manual, media or other associated documentation so that it arrives at Aberdeen within a period of 35 calendar days from shipment. Opened software does not qualify for money-back guarantee. Monitors are not refundable except when purchased as part of an Aberdeen System. Aberdeen reserves the right to charge a 15% restocking fee on all returns.

5-YEAR RACKMOUNT WARRANTY
All Aberdeen fully configured rackmount solutions are warranted to be free of defects in materials for a period of five years from date of shipment or the lifetime of the product to be free of workmanship defects. A fully configured rackmount system is defined as a system, which in a single purchase includes the rackmount chassis, motherboard, processor(s) with appropriate cooling equipment, memory and hard disk drive(s) all assembled.

Aberdeen will endeavor to advance ship the required replacement parts to you, or an entire server can be returned to Aberdeen for repair and return to you. The procedure to initiate a warranty event is to contact Aberdeen Technical Support, toll free at (800) 552-6868 Option 2 from 7:00 am to 5:00 pm, Monday through Friday. A Call Ticket will be opened for reference. The ensuing conversation and troubleshooting will determine the required action to restore the server to operability as quickly as possible. The chosen action will be initiated immediately.

All warranty events are handled directly by Aberdeen, to include, but not limited to all technical support, all repair part shipments and all factory repairs.

There is no onsite service component of the warranty; however, it is available as a warranty upgrade. There are several onsite program options available ranging from 4 hour onsite response, 24 hours per day, 7 days per week to next business day response. Your Aberdeen Account Executive can quote rates for all onsite options.

This warranty does not cover any abuse, misuse or modification of Products. We reserve the right to repair or replace the defective Product under warranty as we see appropriate.  We do not warrant uninterrupted or error-free operation of a Product. We do not warrant that any product that you acquire will meet your individual requirements

LIMITED WARRANTY
All other Aberdeen Systems are warranted to be free of defects in materials for a period of one year from date of shipment or the lifetime of the product to be free of workmanship defects. All Components purchased from Aberdeen which are not sold as part of an Aberdeen System are warranted to be free of defects in materials and workmanship for a period of one year from date of shipment. Components may have additional warranties by their publisher or manufacturer in replacement or addition to this warranty. 

This warranty does not cover any abuse, misuse or modification of Products. We reserve the right to repair or replace the defective Product under warranty as we see appropriate. We do not warrant uninterrupted or error-free operation of a Product. We do not warrant that any product that you acquire will meet your individual requirements

BILLABLE REPAIR WARRANTY
All repairs performed by Aberdeen at its facility on a billable basis outside the scope of a system warranty are warranted for a period of 90 days from the date of the repair. If such repair is performed on a system having a remaining Aberdeen warranty in excess of 90 days, the overall system warranty is not affected.

LOGICUBE HARD DISK DUPLICATION PRODUCT WARRANTY.
Due to the nature and purpose of Logicube products, they cannot be returned for refund unless the product cannot, and was not designed to, perform a specifically advertised function. A defective Logicube product will be repaired or replaced in accordance with the Aberdeen warranty policy.

RED TAG WARRANTY
All Red Tag warranty items are sold "as is," with 30-DAY, LIMITED WARRANTY. Aberdeen reserves the right to repair a defective product, replace it or issue a credit which may be applied to future purchases. Absolutely no refunds. Additional manufacturer warranties may apply.

ABERDEEN DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE PRODUCTS, WHETHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

TITLE TO PRODUCTS
Title is transferred to you when product is shipped Freight On Board (FOB) shipping point. However, we reserve a purchase money security interest in the product until we receive the amounts due. You agree to allow us to sign an appropriate document on your behalf to permit us to protect our purchase money security interest.

LIMITATION OF LIABILITY
Under no circumstances are we liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your records or data; or (3) economic consequential damages (including lost profits or savings) or incidental damages even if we are informed of their possibility.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

TRADEMARK ACKNOWLEDGEMENT
Celeron, Celeron Inside, Centrino, Centrino Logo, Core Inside, Intel, Intel Logo, Intel Core, Intel Inside, Intel Inside Logo, Intel Viiv, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

All product names, registered trademarks, and trademarks are the property of their respective owners.

GENERAL
All of your rights, all of our obligations and all licences (except as specifically granted) are valid only in the US and Puerto Rico. Neither of us will bring legal action more than one year after the cause of the action arose. The laws of the State of California shall govern this Agreement.

You should retain a copy of your packing list/invoice and shipping label for telephone assistance, money back guarantee and limited warranty purposes.